Zurich Airport Guide
Zurich Airport – Gateway to the World
Our Top 3 Tips for Zurich Airport:
1) Join business class travellers, even if you are on an economy ticket, and enjoy the Panorama Lounge for CHF36 pp
2) Book a Day Use Room for longer transits to sleep/rest. Book these in advance on the Zurich airport website.
3) Showers are available for CHF15 including towels.
For those unfamiliar with Switzerland’s most accessible location, let’s start with a few facts – Zurich Airport hosts more than 24 million passengers a year, approximately 67,000 passengers per day. There are 1,400 public transport services each day made up of rail, bus, tram and winter sports coach transfers. And with 193 shops and restaurants, you’ll never run out of things to do while in transit at the airport. In 2011 Zurich Airport won World Travel’s ‘Best Airport in Europe’ Award.
Swiss Airlines, Lufthansa and Austrian Airlines will all be happy to check you in for your flight at Check-In 1 & 3, with most flights available for evening check-in the night before your flight departure, from Check-In 1, 8pm-9:45pm (flights to Pristina, Ohrid & Skopje are exceptions to this). Web check-in is also available to you at swiss.com/en , as well as the Self-Service Check-In machines throughout the airport. The latest check-in technology offers you even more flexibility by using your mobile. Just go to mobile.swiss.com on your internet-enabled mobile phone to start the check-in process, and your boarding pass will be sent to you via email or SMS, no printer required.
It’s easy to transfer to your onward flight from Zurich without delay. If you have arrived from a connecting flight and stay in the airport’s waiting area you need only pass through the security check before boarding your aircraft, and your baggage will automatically be transferred to your onward flight. Passengers travelling between countries that are a part of the Schengen Agreement do not even need to pass through passport control. Most countries in the western area of the Continent are a part of the Schengen group and a full list can be found here – schengenvisa.cc
If you are travelling to or from countries outside of the Schengen group you will need to negotiate passport control with your onward travel documents ready, and you should check for any visa requirements well before your departure from Australia.
If you have a transit time of more than four hours at the airport you might like to go into Zurich itself and spend some time in this beautiful and easy to get around city. It’s a very short journey into the city from one of the six trains an hour running between the airport and Zurich Main Station. We suggest taking a train up to Uetliberg for gorgeous panoramic views, before finding a spot at a waterfront bar on Lake Zurich for the afternoon. Or you could take a guided tour of the city available with zuerich.com/en/Visitor/tours/guided-tours
Plenty of transport options are available to get you from the airport if you are going to be staying in Switzerland for any length of time – the airport taxi rank is located in front of Arrivals 1 & 2 and a taxi ride from the airport to the city centre costs approximately CHF 60 (approximately $70 AUD).
Swiss Federal Railways have a travel centre in the Check-In 3 area where the ticket counters are open 6:30am-10:15pm. Also there are ticket vending machines in Customs Halls 1 & 2.
Regular regional bus & tram services (Glattalbahn) depart from the airport bus station, above the Airport Centre
During the winter months, coach services are available that run directly to the ski fields. Tickets are available from the Service Centre near car park P2
Airport App – Zurich Airport has upgraded its app from the original 2012 version and it’s now available for Android as well as iphone. The app is free to download and offers extensive real time information for travellers regarding flight arrivals, departures and check-in, with push messages keeping you automatically updated on the status of your flight. It’s now sporting a new design and has had some new features added:
- Display of the current waiting times at security to allow you to plan your route to the gate more easily.
- Interactive maps of the airport with information on shops, restaurants and services, so that you can find your favourite shop even faster.
- Book your parking conveniently online for a stress-free journey to the airport.
VIP Service – Zurich Airport has a VIP Service designed for passengers with high expectations of comfort, discretion and time management. There’s an experienced team ready to look after you and help you enjoy your stay in Zurich Airport, regardless of your airline or booking class.
The ‘Pleasant Arrivals’ programme includes:
• limousine transfer from the aircraft
• Arrivals made easy
• relax in the VIP lounge
• porter service for your luggage
• an escort through customs procedures and on to your departure point
The ‘Relaxed Departures’ programme includes:
• guests are greeted at a pre-arranged meeting place
• assistance with check-in
• priority through security checks
• on request: assistance with VAT refunds and shopping
• relax in the VIP lounge
• Departures made easy
• limousine transfer directly to the aircraft
Transit packages and a limousine to/from your hotel are also available on application. Prices start from CHF300 (approximately $330 AUD) for the first person and CHF120 (approximately $130 AUD) for each additional person.
Day Rooms & Lounges
Airline Lounges – Lounges operated in Zurich Airport include oneworld, Swiss Arrivals for First or Business passengers, Swiss Business offering work stations with free internet access, Swiss First including meals and day rooms to freshen up and Swiss Senator including meals and shower facilities. Regardless of class of travel you can enter the Panorama Lounge or the Dnata Lounge for a small fee, CHF36 for the Panorama lounge which is a bit nicer than the Dnata lounge.
Priority Pass holders, USD99 to join, can access the SWISS lounges for their regular access rates of $25 per entry and $25 for a guest. This is a great way to access the best lounges in the airport and can also be used at over 600 airports around the world. A great way to add some luxury to your trip for a very small cost.
Day Rooms & Rest Area – If you have a longer transit time in Zurich and would like to use the time to rest, there are several options available to you. Single, double or family dayrooms are furnished with comfy single beds and a wash basin, with full shower and toilet facilities located nearby. Alternatively there is a rest area with reclining chairs and woolly blankets, perfect for a quick nap or an inexpensive option for an overnight stay. Lockers are also available for storing your valuables while you rest.
A full list of available services is below:
• non-smoking rooms only
• air conditioning in every room and in the rest area
• wake-up service
• TV set in every room
• Shoe-cleaning machine
• Internet access, telephones, smoker’s lounge, drinks & snacks dispensers nearby
• The rate for the room and for the reclining chair includes use of the showers
Prices start from CHF 25 (approximately $30 AUD) during the daytime for a rest area chair for 3 hours or less. Rooms are subject to availability on arrival, or they can be booked in advance through Zurich Airport’s website.
Family Services – Zurich Airport is one of the few in the world to offer staffed family rooms. Access to the rooms are free of charge, however this is not a babysitting service and children must be accompanied by an adult. Staff are there to supervise the children’s play, keeping everyone safe and having a great time. They can also keep you updated on your flight status and help with minor travel glitches.
Baby facilities include change tables, private feeding rooms and kitchenettes for heating formula or meals. For slightly older children there are toys & activities such as dolls, soft toys, story books, computer games, play stations, football games, painting and building sets, ready to go and set out in bright, airy play spaces.
Showers – Showers are available in both the public and passenger areas of the airport. Located in Transit D near the day rooms, and open around the clock. Cost is CHF15 (approximately $20 AUD) and includes towel, shampoo and shower gel available from day room reception.
Internet access – Zurich Airport has internet stations available with the first 60 minutes of surfing free of charge. Additional internet use can be purchased with a credit card, with the free 60 minutes of credit refreshing automatically every six hours. Internet stations are located at various points both in the public and passenger areas of the terminal.
You can also access the internet free of charge for 60 minutes from your own device. A Wi-Fi-compatible notebook, smartphone, tablet or other Wi-Fi-compatible device is needed. Users can log on via text message. How to log on:
• Select the Zurich Airport WLAN network
• Launch the browser (e.g. Internet Explorer, Firefox, Safari) on the device
• A connection to the log in page is created automatically
• Select ‘Not Yet Registered’
• After registering, a code will be sent via text message
• Enter the code in the registration interface and click ‘login’ (the code will be saved for six months)
Shopping & Restaurants
The best of Swiss products are available at Zurich Airport, as well as all the big international brands, allowing you the opportunity to find the perfect gift for loved ones at home. Some of the highlights include Bally, Bulgari, Swatch, Atelier, Montblanc, Swarovski and Tiffany & Co. Of course, there are also plenty of duty free stores in both the public and passenger areas of the airport with the usual variety of goods at tax & duty free prices. Shoppers must present their boarding card for their flight at the checkout.
If you’d like a meal in the airport there is a wide variety of cafes, restaurants and bars such as Marche Bakery, Sports Bar and Montreux Jazz Café. Some of the services available during your transit include Credit Suisse bank, Travelex currency exchange and Global Blue for VAT reclaims.
You can always find the latest news from Zurich Airport, as well as any other information you’d like at zurich-airport.com