Lufthansa group airline update

Lufthansa Group Rebooking Policy

11 Mar 2020

Updated 23 March 2020

The Lufthansa Group including Lufthansa, SWISS, and Austrian Airlines has updated their rebooking policy. This new policy replaces the policy released on 11 March 2020 and offers even more flexible rebooking options.

Rebooking your flights

If you have a booked flight with a departure before 31 December 2020 and do not yet wish to commit to a new travel date and destination, you now have until 31 August 2020 to rebook your flight without any change fees. You will also receive a discount of 50 EUROS off any fare or tax differences.

The offer covers flights booked prior to 31 March 2020 on any Lufthansa Group airline or any codeshare flight with a Lufthansa Group flight number regardless of if the flights have been cancelled by the airline.

The following rules apply for rebooking your flights:

  • The rebooking/reissue must be completed on or before 31 August 2020
  • Under these special circumstance, the rebooking fee does not apply
  • The start and destination of your journey can be changed, however domestic tickets can not be changed to international tickets and vice versa.
  • Rebooking of your flights can be to an alternative Lufthansa Group flight or codeshare flight
  • Your new commencement of travel is by 31 December 2020 at the latest
  • Any fare difference needs to be paid upon rebooking, for example for the new route, booking class or season.
  • If the total price (fare + taxes/fees/surcharges) of your new ticket is higher than the total price of your existing ticket, the additional payment is discounted by EUR 50
  • Change of the passenger (“Name Change”) is not permitted
  • The conditions of the new fare apply
  • These rebookings/reissues are also permitted for tickets that have already been rebooked/reissued due to cancelled flights or in accordance with the previous Lufthansa Group rebooking policy.
  • The goodwill policy also applies to passengers who have been a no-show on their originally booked flight.

If this policy applies to you, contact your Airfare Consultant to rebook your round the world trip.